Pemilihan Sni Wajib Sebagai Objek Penelitian Dengan Metode Analytic Hierarchy Process (Ahp)

Mandatory SNI policy, which is implemented by government nationally, is very important to protect the rights of consumers in this country. Given there are still many infringements that occurred on the requirements of mandatory SNI, it is urgent to analyze the effectiveness of the implementation of mandatory SNI by the government from community perspective. However, due to the limited budget, resources, and operational constraint, it is important to prioritize the SNI Mandatory as the research object. Therefore,this research aims to identify the criteria that should be considered to decide which mandatory SNI that should be prioritized as research object, to weight the identified criteria, and to choose the mandatory SNI that should be prioritized as research object. Therefore research method employed was Analytical Hierarchy Process (AHP).The data collection was performed by using pair wisecomparison questionnaire. The research result shows that there are six criteria that should be considered to decide which mandatory SNI that should be prioritized as research object, namely the number of user (weight: 0.189), the product consumption readiness level (0.065), the consumers' unawareness level on the availability of SNI mark (0.182), the infrastucture readiness on supporting the implementation of mandatory SNI (0.07), the risk level of safety, health and security if the requirements of SNI are not fulfilled (0.45), and the competence level of the research personnel (0.044). Furthermore, this research revealed that the mandatory SNI that should be prioritized as research object is SNI related to helmet

Developing a Service Quality Measurement Model of Public Health Center in Indonesia

Many researches were conducted in order to develop service quality measurement model for health service. However, the majority of the researches were conducted in hospital service context and only small numbers of the researches were done in developing countries. Furthermore, the previous researches also have not tested the stability of service quality measurement model because of the differences in socio-demographic profiles (sex, age, and income) of the users. Therefore, this research tried to develop a new service quality measurement model for public health center (PHC) in Indonesia, a developing country.In order to build the model, research data were gathered from 800 PHC users using survey method. The authors applied some statistical analysis, such as: exploratory factor analysis to identify the dimensions of service quality; confirmatory factor analysis to test the goodness of fit, discriminant validity, and convergent validity; Cronbach Alpha analysis to ensure the reliability, and stability analysis based on socio-demographic profiles of the respondents.The result shows that service quality measurement model of PHC in Indonesia consists of 24 indicators which are divided into four dimensions, namely the quality of healthcare delivery, the quality of healthcare personnel, the adequacy of healthcare resources, and the quality of administration process. This service quality measurement model has not only met the criteria of goodness of fit, discriminant validity, convergent validity, and reliability but also proved to be stable tested against respondents’ sexes, ages, and incomes